PRINCIPLE 1- Guest
service is #1. Always focus on pleasing your guests, not on
what’s easiest for you to do.
PRINCIPLE 2- Stay open
to change. Look for new ways to conduct business, don’t just do
things the way you always have because there isn’t a better way.
PRINCIPLE 3 - Look in
the mirror. Evaluate yourself against how well your business
should be doing, not by monitoring your operating performance
against the other guy down the street.
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PRINCIPLE 4 - Be
flexible. Every day, look for alternative ways to use your limited
resources so as to maximize your chances of reaching your goals.
Work at not making snap decisions. Instead, always be ready to
look for & explore alternatives PRINCIPLE 5 - Learn
all you can about numbers. Understand how numbers can be used to
make decisions. Look at your costs like labor as an investment
that will produce a projected return. Don’t just let your
accountant make all the financial decisions.
PRINCIPLE 6 - Ste
standards & then live by them. Never let the staff establish
& monitor quality requirements. Play an active role in setting
standards, training & following up with supervision. Quality
cannot be delegated.
PRINCIPLE 7 - Stay
current....find ways to keep up with new ideas, products and
technology. Don’t get so wrapped up in the daily routine that
you don’t have time for new input. |
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PRINCIPLE 8 - Avoid
getting "tunnel vision." Don’t get so close to the
details of the job that you lose sight of the "big
picture". Focus on the long range situation.
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"If you want to create a good company, hire good people.
If you want to build a
great company,
develop each one of your people."
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PRINCIPLE 9 - Remember,
"People Support What They Help To Create" Get as much
input on decisions as possible, then evaluate the data and make a
decision; don’t think you have to do it all yourself.
PRINCIPLE 10 - Ask for
performance feedback. All managers including yourself should have
two (2) evaluations a year. It’s critical that all staff
understand how work is judged & how it can be improved,
managed for success.
RECOMMENDED
READING
"Taking Charge: Making The
Right Choices"
by Perry M. Smith - Avery Publishing
Group, Inc.
"On Becoming A Leader"
by Warren Bennis - Addision-Wesley
Publishing Co. Inc.
"The 7 Habits Of Highly
Effective People"
by Stephen R. Covey - Fireside Book -
Simon & Schuster
